Complaints & Investigation

Skip navigation

You are here: Homepage > Food Hygiene & Safety > Complaints & Investigation

The Investigation of Consumer Complaints concerning Food and/or Food Premises

The DEH will investigate all consumer complaints concerning the sale of food which does not meet satisfactory food safety requirements. This includes if food is unfit for human consumption, injurious to health or so contaminated that it is unfit for consumption.

Examples could include:-

  • Chemical contamination of food e.g. cleaning chemicals, pesticides.
  • Foreign objects found in foods e.g. insects, glass, metal, hair.
  • Microbiological contamination of foods e.g. pathogenic bacteria, mould.

The DEH will also investigate all complaints concerning the hygienic condition of food premises.

If you have a complaint or enquiry concerning food or a food premises, please contact DEH at (345) 949-6696.

For complaints about food or food premises in Cayman Brac & Little Cayman, please contact DEH at (345) 948-2321.

Investigation into suspected cases of Food Borne Illness

If you feel you have a food borne illness you should immediately visit your medical practitioner to receive treatment and to ensure the appropriate samples (usually stool) are taken for analysis. 

Once a case of food-borne illness has been confirmed by the Public Health Department, the Food Safety team will be notified and an investigation will be conducted to determine the cause of the food bourne illness/food poisoning.

The Food Safety team will implement controls and procedures (as necessary) to ensure that the risk of further food borne illness is prevented.

Last Updated: 2014-05-30